DFSA | THE INDEPENDENT REGULATOR OF FINANCIAL SERVICES

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For general enquiries about the DFSA, please email DFSA Reception.

If you would like to find out more about DFSA Authorisation / Registration, please click on this link.  A form will open containing specific information and allow submission of an expression of interest.  A DFSA Supervisor will contact those that make a submission. 

All Authorised/Registered firms should use the Supervised Firm Contact Form when making an enquiry to the DFSA.

Before you contact us, please read our Frequently Asked Questions page, as it might be able to answer your question.  

If you have a complaint, please visit the DFSA Complaints Portal.

Please refer all requests for media interviews or participation in conferences to the Corporate Communications Department.

Please note that, as the DFSA is a regulator, in most cases it does not sponsor or endorse events, nor does it advertise.

Please send media enquiries to: DFSA Corporate Communications

For general enquiries about the DFSA, please email DFSA Reception.

For each of the below, please use the correct selection from the list of the Make an Enquiry page.

  1. A DFSA Authority Entity
  2. Seeking information about Authorisation or Registration
  3. You are making a media enquiry.

If you would like to find out more about DFSA Authorisation/Registration, please click on this link.  A form will open containing specific information and allow submission of an expression of interest.  A DFSA Supervisor will contact those that make a submission.  

​​​Before you contact us, please read our Frequently Asked Questions page, as it might be able to answer your question.  If you have a complaint, please visit the DFSA Complaints Portal for more information.

Should you wish to contact the DFSA in relation to a complaint, you may do so by accessing our online Complaints Portal.

These mechanisms are designed to help you resolve your dispute by dealing with the company directly. Alerts authorised by the DFSA must satisfy us that they have adequate mechanisms in place to deal with customer complaints.

Please provide clear information so your enquiry is directed to the right team.


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You may wish to check whether the subject of your complaint is a DFSA-regulated entity. You can do so by searching the DFSA Public Register. For more information, including a map of the DIFC, please click here.

قد ترغب في التحقق مما إذا كان موضوع الشكوى يتعلق بكيان خاضع لتنظيم سلطة دبي للخدمات المالية، ويمكن القيام بذلك عن طريق البحث في السجل العام على الموقع الالكتروني للسلطة. لمزيد من المعلومات، بما في ذلك خارطة مركز دبي المالي العالمي، يرجى الضغط هنا.

You may wish to check whether the subject of your complaint is a DIFC-registered entity. You can do so by searching the DIFC Directory. For more information, including a map of the DIFC.

قد ترغب في التحقق مما إذا كان موضوع الشكوى يتعلق بكيان مسجل في مركز دبي المالي العالمي، ويمكن القيام بذلك عن طريق البحث في دليل مركز دبي المالي العالمي. لمزيد من المعلومات، بما في ذلك خارطة مركز دبي المالي العالمي، يرجى الضغط هنا.

Does your complaint relate to the provision of financial services or ancillary services in or from the DIFC, or other misconduct in or from the DIFC?

هل تتعلق الشكوى بتقديم الخدمات المالية أو الخدمات المساندة في أو من مركز دبي المالي العالمي، أم هي متعلقة بسوء سلوك آخر في أو من المركز ؟

For more information on complaints we deal with, including a map of the DIFC, please visit the Complaints page.

لمزيد من المعلومات حول الشكاوى التي نتعامل معها، بما في ذلك خريطة مركز دبي المالي العالمي، يرجى زيارة صفحة الشكاوى.

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In assessing your complaint it may be necessary to contact the entity or person you have complained about.

Subject of Complaint

The subject of your complaint can be either a natural person, or a legal entity or group such as a business, firm, company, partnership or a trust. Therefore, please only populate the following fields that are applicable to the subject of your complaint. For example, if you are complaining about a natural person but do not know the name of the legal entity or group they represent, please leave the “Entity” field blank.

Nature of Complaint

Please describe what has occurred, providing a chronology of events including dates where possible. Please attach any documents you think may be relevant. If you have written to any person previously regarding your complaint, please provide any correspondence as well as any response received from them. If appropriate, tell us what you would like us to do to resolve your complaint.

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